Refund policy

We operate a 14-day return policy. This means that after receiving your item, you have 14 days to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at francine@lana-exclusief.be.
Please note: returns must be sent to the following address:
Lana Exclusief, Ambachtstraat 17a, 8820 Torhout, Belgium.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at francine@lana-exclusief.be.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it for you.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (for example, beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Sale items and gift cards cannot be returned.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day EU Right of Withdrawal
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it: unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will be automatically refunded within ten business days via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at francine@lana-exclusief.be.

Legal notice
This English version is a translation of the original Dutch policy text. In the event of any discrepancies or interpretation differences, the Dutch version shall prevail and remain legally binding.